ORDER PROCESSING:

Please allow 48 hours to process your order. Expect an email within two days of placing your order to let you know your order is on the way!

STORE PICKUP -  606 W. Verona Ave. Verona, WI 

Store PickUp is available for customers who are local to the greater Madison, WI, area. Available date and time for pickup can be selected at time of order checkout. Pickup days are Wednesday – Sunday from 11:00a – 4:00p at our Linen & Clove Store. Please allow 48 hours for orders to be fulfilled Wednesday – Sunday. Monday and Tuesday orders will be processed on Tuesday for Wednesday pickup.

You will receive an email notification once your order is ready to be picked up.

One of our associates will assist you with your pickup order. All orders must be picked up within 5 days from selected pickup date, otherwise the order will automatically be cancelled, and a refund will be issued to you. Items purchased online and picked up at the store are subject to the same return policy as Linen & Clove products purchased in-store.

Note:  If you selected Store Pickup and completed your order but decide you would like your order shipped, please contact our customer service team at info@linenandclove.com. We will update your order with the addition of the shipping cost and then ship out your package. 

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

Shipping charges for your order will be calculated and displayed at checkout. You are able to choose the shipping carrier of your choice.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery pursuant to our Return Policy. The item must be unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@linenandclove.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@linenandclove.com.